Update Your Billing Info in our Customer Hub

A quick, step-by-step-guide

Need to update your membership subscription for The SpeakEasy Cooperative®? Have multiple subscriptions or installments? No problem! This guide will walk you through updating your credit card information for all your subscriptions in our Customer Hub.

What You’ll Need

Your email address associated with your SECO purchases
Your new credit card information
A few minutes of your time (it’s quick, we promise!)

Step 1. Access the Customer Hub

Visit our direct link: https://faithculturekiss.thrivecart.com/updateinfo/
Enter your email address
Click “Send me my link”

You’ll receive an email with a secure link to access your account. This helps keep your information safe!

ThriveCart customer hub login page for FaithCultureKiss showing email input form to update info and view purchase history, with Send me my link button and email address field

Step 2. Check Your Email

Open the email with the subject “Update info / view purchase history” (from accounts@thrivecart.email)
Click on “Click here to update your info or view your purchase history

A screenshot of the ThriveCart customer hub login email, which has the subject line 'Update info / view purchase history.' Click the link inside the email to access your account.

Step 3. Update Your Information

Once in the Customer Hub, click on “Subscriptions” to see all your active subscriptions
For each subscription or payment plan you want to update, click “Update card info”
Click “Edit” to access the credit card form
Enter your new credit card information
Click “Save changes”
Confirm by clicking “Yes, change my card”

A screenshot demonstrating how to manage multiple subscriptions in the customer hub. Find the specific subscription you wish to change and click the 'Update card info' button directly next to it.

A screenshot showing the final step to update your billing info. In the 'Your payment info' section of the pop-up window, click the highlighted blue 'Edit' button to enter a new credit card number and expiration date.

A screenshot of the final ThriveCart billing save changes confirmation. A pop-up window asks you to confirm the update, listing the affected subscriptions. Click 'Yes, change my card' to save the new billing info.

Important Note: If you have multiple subscriptions or installment plans with us (for example, your SECO membership plus another program like H2RA or VIPRoom), you’ll need to update each one separately.

Step 4. Verify Your Updates

After updating, you can confirm all changes by checking the “Current” tab to see all your active subscriptions with their updated payment information

Need Additional Help?

We’re here for you! If you’re experiencing any issues updating your credit card information, please reach out to our support team at hey@faithculturekiss.com.

Frequently Asked Questions

Why do I need to update each subscription separately?

Each subscription in our system is processed individually to ensure proper tracking and management of your memberships. This helps us provide you with the best possible service for each program you’re enrolled in. This also gives you the opportunity to choose different payment methods for each subscription.

I purchased using different email addresses. How do I update all my subscriptions?

If you used different email addresses for your purchases, you’ll need to follow the same process for each email address. Start at our Customer Hub link and enter each email address one at a time. We recommend using the same email address for each subscription to make managing your subscriptions easiest.

Will updating my card information change my billing date?

No, updating your card information will not change your billing date. Your subscriptions will continue on their current schedule.

Is the Customer Hub secure?

Yes! We use ThriveCart’s secure payment system which meets the highest standards for online payment processing and data protection.

What if I have questions about managing my subscription?

Get the links you need in the Member Dashboard > Manage My Subscription, Billing, Email Address. You can also reach out to us at hey@faithculturekiss.com if you have further questions.